Shipping and Delivery Policy

Shipping & Delivery Policy for MVBCard


Last updated: January 4, 2025

This Shipping & Delivery Policy applies to all physical products purchased through www.mvbcard.com. We are committed to delivering your MVBCard in a timely and efficient manner.

1. Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Processing times may be longer during periods of high demand.

2. Shipping Methods and Timelines

We offer several shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Typically arrives within 5-7 business days after shipment.
  • Expedited Shipping: Typically arrives within 2-3 business days after shipment.

Please note that delivery timelines are estimates provided by the shipping carriers and are not guaranteed. Delays may occur due to weather, carrier issues, or other factors beyond our control.

3. Shipment Confirmation & Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

4. Damaged or Lost Packages

  • Damaged in Transit: If your order arrives damaged, please email us as soon as possible at contact@mvbcard.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will work with you to find a satisfactory solution.
  • Lost Packages: If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at contact@mvbcard.com with your name and order number, and we will look into it for you.

5. International Shipping

We currently ship to addresses within the United States and also offer shipping to Ethiopia. Please note the following for international orders:

  • Shipping Charges & Times: Shipping charges and estimated delivery times for orders to Ethiopia will be calculated and displayed at checkout.
  • Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MVBCard is not responsible for these charges if they are applied, and they are your responsibility as the customer.

6. Changes to This Policy

MVBCard reserves the right to modify this Shipping & Delivery Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

7. Contact Us

If you have any further questions or concerns regarding our shipping and delivery practices, please do not hesitate to contact us.